Heritage Open Days: Organ Tour

In most cases, if your event was cancelled or rescheduled, you are entitled to a refund. You should receive an email informing you of the cancellation/rescheduling with a link to our refund request form.

Events organised by Portsmouth Cathedral

As each order has to be refunded manually, it can take some time to work through. Once your refund has been completed, you’ll receive an email from us via our booking and payments provider.

We ask that customers allow 28 days, but in most cases refunds are processed much more quickly than this - often in 2-3 working days.

Events organised by external promoters

We will liaise with external organiser and promoters when an event is reshcedulled or cancelled to ensure appropriate informaiton is being shared with ticket purchasers - however, we have no control over tickets not purchased through our own ticketing platform SimpleTix.

If you have any queries regarding a change to an event, please contact the event promoter directly via the event booking page where contact details can be found, or in your original booking confirmaiton email.

In most cases, if your event is cancelled or rescheduled, you're entitled to a refund. You should receive an email informing you of the change, with a link to our refund request form.

As each order has to be refunded manually, it can take some time to work through. Once your refund is complete, you'll receive a confirmation email from our booking and payments provider.

We ask that customers allow 28 days, though in most cases refunds are processed more quickly than this.