Full time | Closing date: 21 November 2021
Underlining our commitment to grow in service to our Diocese, city and beyond while ensuring long term sustainability, we are looking for an outstanding Visitor Experience and Volunteer Manager to lead our efforts in developing the visitor experience and supporting our amazing volunteers.
Over the past year, with the help of the Cultural Recovery Fund for Heritage, much work has been undertaken to better understand what steps we can take to enhance the visitor experience and attract more people into our historic cathedral.
We have, for example, during this past 12 months developed a new app for self-guided tours (and there should be more development in the future for different audiences), a virtual reality version of how the Cathedral might have looked today had the 1960’s plans for the Nave been built, invested in new merchandise and a bespoke “Cathedral Collection” line for the Cathedral Shop with room for future innovation.
We are only at the beginning of this journey. We need the right person to lead our efforts to further transform the visitor experience, building stronger and deeper relationships with our local partners across, Portsmouth, the Isle of Wight and Hampshire. Pre-pandemic only 20,000 of the millions of visitors to Portsmouth annually, visited the Cathedral – we want to change that and attract many more visitors.
Equally important will be the role of supporting our existing volunteers and increasing their number and diversity. Our volunteers are at the heart to the life of the Cathedral with visitors always commenting about the friendly welcome and well-informed tours, all provided by volunteers. Supporting their work is integral to the work of this post and the life of the Cathedral.
Job Purpose
Development and delivery of a high-quality visitor experience to Portsmouth Cathedral, raising the profile of the Cathedral and generating increased income to support its mission.
Management, support, recruitment, induction, and training of volunteers.
For further information and full details of the role and responsibilities please find downloads including application pack, application form, and recruitment monitoring forms below…