In most cases, if your event is cancelled or rescheduled, you’re entitled to a refund. You should receive an email informing you of the change, with a link to our refund request form.
As each order has to be refunded manually, it can take some time to work through. Once your refund is complete, you’ll receive a confirmation email from our booking and payments provider.
We ask that customers allow 28 days, though in most cases refunds are processed more quickly than this.